Warranty
Get started registering your extended warranty and learn about how our warranties work. For more detailed information, visit our Legal section.
LEARN MOREIf you experience any manufacturing defects with any of our products (hey, it happens sometimes), you’re covered by our standard two-year warranty. However, it’s also our goal to inspire others to go above and beyond for people and planet, and make products that last as long as possible. This is why we are offering complimentary warranty extensions for some of our products, as described below.
To find out more about your rights under our warranties, please head to our Legal Hub where you will find the binding documents applicable to you.
The present page is only meant to provide you with a quick summary of Fairphone’s warranties and guide you through the registration steps for your extended warranty. The information provided here is therefore not legally binding. Should any discrepancy arise between the information on this page and the official warranty documentation provided on our Legal Hub, the latter is binding.
Contents
Extended Warranty
Our devices are usually covered by a standard two-year warranty. But at Fairphone, we go the extra mile by offering a complimentary three-year warranty extension on the Fairphone 4, the Fairphone 5, and the Fairphone (Gen. 6), and a one-year warranty extension on the Fairbuds. You can find all relevant information at our Legal Hub.
Register your product
To claim your Extended Warranty, you need to register your product. Estimated time to complete: Less than 10 minutes
Register nowHow Extended Warranty works
Fairphone’s goal is to make products that last as long as possible, thereby reducing the environmental footprint created by the manufacturing process.
That’s why we offer a complimentary extension on our warranties, offering a total warranty period up to five years for Fairphones and three years for Fairbuds. All you need to do is register your Fairphone device. It’s absolutely free and completely independent of how you procured the device originally. We only require that you have the original sales receipt or proof of purchase.
*The exact length of Extended Warranty depends on the device and the date of purchase. Learn more here.
2 years
Standard warranty on all Fairphone productsUp to 3 years
Extended warranty for registered devices5 years
Enjoy your free extended warrantyWhen will my Extended Warranty expire?
The total Extended Warranty period depends on when you purchased your Fairphone. Once you have registered your device, you will receive an email confirming the exact expiration date. This is based on the standard warranty plus the complimentary extension.
Below, you can find examples of the total Extended Warranty period for relevant Fairphone products.
Fairphone 4
(2 years standard + 3 years extension)
(2 years standard + 1 year extension)
Fairphone 5
(2 years standard + 3 years extension)
(2 years standard + 1 year extension)
The Fairphone (Gen. 6)
(2 years standard + 3 years extension)
Fairbuds True Wireless Earbuds
(2 years standard + 1 year extension)
Standard Warranty
Whether it’s one of our smartphones, an accessory or spare part, you will be covered by our standard two-year warranty, starting from the date of purchase or delivery, depending on your circumstances. You can find all relevant information at our Legal Hub.
Remember to keep your receipt or a proof of purchase. You will always be asked for this if you ever need to make a warranty claim in the future.
Claiming your warranty
If you need to make a warranty claim, you should always approach the company you originally purchased the device from. The costs for any repairs, replacements and shipping, if applicable, will be arranged by that company.
- Purchased from Fairphone’s website: That’s easy! You are in the right place and you should start a conversation with us directly.
Not directly via Fairphone
- Purchased from a reseller: It’s the resellers’ responsibility to help you further, so we would appreciate you contacting them if you have any issues.
- Second-hand or gifts: Ideally, you should contact the company from where the product was originally purchased. Keep in mind, you continue to benefit from the legal warranty even if you purchased second hand, as long as you have the original proof of purchase handed down to you. Proofs of purchase offered by second-hand platforms are not accepted. So if the original seller got their Fairphone from our webshop, but you only get a proof of purchase from eBay, this won’t do.
Troubleshooting and DIY repairs
We’re serious about our claim: Yours to open, yours to keep. Unlike other brands, we encourage you to repair, improve or upgrade your Fairphone yourself. So, DIY repairs for your Fairphone won’t necessarily void your warranty. You can always double-check here.
We’re here to help any way we can with useful guides, troubleshooting tools, and affordable spare parts available on our website.
Binding Terms and Conditions
Keep in mind, what is shown on this page is only meant as a helpful summary of our warranties and is not legally binding. For further information, please head to our Legal Hub and find the warranty documentation applicable to you.