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The Fairphone (Gen. 6)
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Repairs

made easy

Learn how to confidently fix issues with your Fairphone device right at home, or opt to send it in to our service centers.

Diagnose issue See our repair guides

Repairs made easy

Learn how to confidently fix issues with your Fairphone device right at home, or opt to send it in to our service centers.

Diagnose issue See our repair guides
1

Diagnose your device

2

See your options

3

Start the repair process

Diagnose your device.
Find out exactly what’s wrong with your device. We can then tell you what your next step should be.
START DIAGNOSIS

See your options

After diagnostics, there are two ways you can proceed with the repairing process.
Send it to us Do it yourself

Sending your device to us

Sometimes, the problem might be too complex for a DIY repair. Our trusted repair centres are the best way to go in these cases. They will further diagnose the issue in detail before letting you know the next steps.

Some repairs are covered by warranty while others are not. We’ll keep you in the loop if there are any costs involved, and only proceed with your approval.

Get started

Do it yourself (DIY) repairs

Some repairs are easy and much more convenient for you to do in the comfort of your own home.

We recommend diagnosing the issue first, as some repairs are covered by your warranty.

Diagnose issue >

What you’ll need to repair at home:

  • The relevant spare part.
  • A Phillips 00 or Torx T5 screwdriver.
  • The right repair guide.

Find a repair guide

Replace your battery

The Fairphone (Gen. 6)  • Time needed: ~5 - 10 minutes

View guide
Replace your display

The Fairphone (Gen. 6)  • Time needed: ~10 - 15 minutes

View guide
Replace your cameras and earpiece

The Fairphone (Gen. 6)  • Time needed: ~10 - 15 minutes

View guide
Replace your top unit

The Fairphone (Gen. 6)  • Time needed: ~5 - 10 minutes

View guide
Replace your loudspeaker & USB-C port

The Fairphone (Gen. 6)  • Time needed: ~10 - 15 minutes

View guide
Replace your display

Fairphone 5  • Time needed: ~10 - 20 minutes

View guide
Replace your cameras

Fairphone 5  • Time needed: ~10 - 20 minutes

View guide
Replace your top unit and earpiece

Fairphone 5  • Time needed: ~5 - 15 minutes

View guide
Replace your loudspeaker & USB-C port

Fairphone 5  • Time needed: ~2 - 10 minutes

View guide
Replace your display

Fairphone 4  • Time needed: ~10 - 20 minutes

View guide
Replace your main camera

Fairphone 4  • Time needed: ~10 - 15 minutes

View guide
Replace your selfie camera

Fairphone 4  • Time needed: ~10 - 20 minutes

View guide
Replace your earpiece

Fairphone 4  • Time needed: ~10 - 20 minutes

View guide
Replace your loudspeaker

Fairphone 4  • Time needed: ~10 - 15 minutes

View guide
Replace your USB-C port

Fairphone 4  • Time needed: ~25 - 45 minutes

View guide
Replace your display module

Fairphone 3  • Time needed: ~5 - 10 minutes

View guide
Replace your camera module

Fairphone 3  • Time needed: ~10 - 20 minutes

View guide
Replace your top module

Fairphone 3  • Time needed: ~10 - 20 minutes

View guide
Replace your bottom module

Fairphone 3  • Time needed: ~10 - 20 minutes

View guide
Replace your speaker module

Fairphone 3  • Time needed: ~10 - 20 minutes

View guide
Replace your battery

Fairbuds XL  • Time needed: ~2 minutes

View guide
Replace your ear cushion

Fairbuds XL  • Time needed: ~2 minutes

View guide
Replace your speaker

Fairbuds XL  • Time needed: ~5 - 10 minutes

View guide
Replace your headband base

Fairbuds XL  • Time needed: ~5 - 10 minutes

View guide
Replace your headband cover, headband, and cable

Fairbuds XL  • Time needed: ~10 - 15 minutes

View guide
Replace your earbuds batteries

Fairbuds  • Time needed: ~5 - 10 minutes

View guide
Replace your charging case battery

Fairbuds  • Time needed: ~2 minutes

View guide
Replace your outer shell and core

Fairbuds  • Time needed: ~2 minutes

View guide

Can’t find a relevant guide?

Diagnose issue

Good for the planet... and your wallet

We design and build our products to last, so you don’t have to worry about buying a new device every year. And the longer you hold on to your device, the more you lower its carbon footprint. Now that’s fair!

Frequently asked questions

Will my repair be covered by the warranty?

When you send your device for repair, the repair center will perform a full inspection and diagnostics. If we find no signs of accidental or cosmetic damage, and your product is still within our standard or extended warranty period, then yes, your repair will be covered!

What if the repair center finds damage not covered by the warranty?

If the repair center finds damage not covered by our warranty, they will send you a quote for the repair costs. You will then have the following options:

  • Accept the quote and pay for the repair.
  • Pay for shipping to have your device returned unrepaired.
  • Abandon the device for free recycling.
How much will my repair cost?

If your repair is covered by our standard or extended warranty, it won’t cost you anything! For repairs not covered by our warranty, the repair center will send you a quote based on our Repair Price lists.

Can I repair my device at home?

Absolutely! We encourage you to repair your Fairphone yourself. To ensure you get the correct solution, we strongly recommend first diagnosing the issue. This will help determine if the repair is covered by your warranty and/or if it's something you can easily fix at home.

Once you've diagnosed the problem, you can explore our detailed guides (above) and find spare parts readily available on our website. If you're still unsure which part to order or how to proceed, our customer support team is always ready to assist you.

Will opening my device cause damage or affect the warranty?

We’ve designed our products to be easily repairable, and if you follow our instructions carefully, performing DIY repairs shouldn’t cause damage or void the warranty.