This was my first Fairphone purchase. It is a really nice-looking phone but the e/OS model didn't suit me. I had done a lot of prior research but, as a novice e/OS user, I did not find the phone easy and I have returned it for a refund. The communication from Fairphone about the return procedure was good, initially. I was impressed. Unfortunately UPS shipping have misdirected my parcel and, according to my tracking information, the phone has been travelling around Spain for the last two days and is still in Spain??? It's now been 8 DAYS since I dropped off the phone at my UPS Access Point in the UK for it to be returned. I would really like to have the money refunded from this first purchase BEFORE buying the alternative Fairphone 6 OS version. I have emailed Fairphone Support about it but I haven't had a response. It would be really nice if someone from Fairphone would contact me.

So far no major problems. All works as it should do

The camera is brilliant I especially like the ability to change lenses. So glad I opted for the e/OS version its amazing how much better murena is, and so easy to use. Great quality phone and value for money. This is my third Fairphone and by far the best certainly wont be looking at any other make of phone now. I'm telling all my friends to change to Fairphone, England needs more of these phones.

The device is great - but eOS is pure rubbish. I have now flashed FairphoneOS which is also great.

Great!! But three minor flaws: very low vibration, no use for the lime coloured button with e/OS (neither customizable), and no battery charge control (with e/OS).

It was okay. material quality is also okay. the back panel is removable with screws earning a 5 star for me

The e/os is amazing in terms of privacy but there are some apps, specially those depending on Google APIs that don't work well.

Runs everything I need no problems, although, like so many consumer electronics products these days, some launch bugs should have been caught (e.g. no zoom on the camera). The OS update this week is supposed to fix that and some others. Really appreciate the native ad and tracker blocking. Pleasantly surprised how easy it makes limiting reliance on big tech. If you're tempted - go for it.

I really like the idea of this product. Apart from its sustainability one of the reasons I chose it was its excellent camera specs but it came to me with the camera unable to zoom and overexposing areas of the image. I've been in contact with support but have only received generic replies so far. I also can't access the my sd card and sim services are patchy. I do hope we can resolve these issues as I love the colour, look, feel and idea of the phone.

I've used my Fairphone 6 for a few weeks now, and I'm super happy. Coming from a Fairphone 4, it's a massive update on all fronts. Better screen, better battery, better cameras, and better size and weight. The only two remarks I can give are that the white of the body is not particularly beautiful, and I would have preferred it to be a bit warmer. And the second is that the position of the volume buttons is a bit awkward. More than often, I accidentally take a screenshot when trying to close the phone. If they were positioned 10 mm more to the top, I wouldn't have that problem. But I'll get used to it eventually.

Solid build, nice looking and a very decent battery. With /e/OS there are some apps that doesn't work (i.e Revolut & Canon Camera Connect ), but the privacy it brings its worth it.

Very good smartphone. Many apps available. I use it with the Nova launcher. Reliable good european product. Highly customisable.

I bought the Fairphone 6 hoping to support a company aligned with sustainability and ethical tech. Unfortunately, the product wasn’t compatible with essential apps — including my banking app — and the return process has been unnecessarily slow and frustrating. Despite contacting support promptly, I was asked to resubmit information they already had from my order. It’s now been over a week since I provided the required return details, and I still don’t have a return label. The dissonance between Fairphone’s values and the actual customer experience is stark. It’s disappointing to see a company that claims to value transparency, environmental responsibility, and customer empowerment fall short on all three. I truly wanted this to work — but regret giving it a shot

/e/OS feels like a budget android os and it's not compatible with cromecast.

Great phone for my needs. Slightly disappointed with the camera, but there will be an update for the e/os version eventually as far as I understand.

I bought Fairphone out of curiosity, I found myself in a world unknown to me coming from iOS. I still haven't found full stability, some apps I can't find in the store, but slowly I am getting to grips with the project. I'm loving it, keep it up guys!

No problems with it at all, works great, and the privacy features are reassuring. The battery life is excellent, easily lasts two days or more for me. The only slight glitch is the camera doesn't zoom with the built-in app, but maybe I need to find a different camera app.

Solid phone, very happy - bit thicker phone than I thought but no problem - if anything it’s easier to find in my bag and to hold!

Was looking forward trying this phone with de-googled (Murena OS), long time support and replacable parts. Phone arrived with double seals on the package which were broken. Meaning the phone had been unpacked at least twice! So no clue if phone has been tampered with or damaged, but this is not what I ordered. I tried contacting support how to resolve this but nobody bothers to answer even after a week time. Also tried to contact the company via LinkedIn but nobody responding. I will start now trying to trigger the return process, but nobody might respond as well where to sent it to and give me refund. It is very disappointing and unprofessional for Fairphone not to respond at all, they have Zendesk, but looks like nobody reading it and the chatbot can only asay to create a ticket, there is no one available.

Solid build quality, looks great, battery life with e/os Murena is super, apps just work despite e/os. Would have given a 5 if 1-2 mm less thick.

Quality is there, functionality as well. Nothing to complain about it

I was expecting a true dual sim and a possibility to insert a SD card as the older models. It only has 1 slot so either you switch to eSIM or you will be disappointed because the old Fairphone had 3 slots. I truly miss an audiojack. So it is going backwards. Not sure I will keep it as long as I kept my old one.

The Fairphone 6 with /e/OS is everything you need in a smartphone: it's fast, reliable, private, beautiful, useful, durable, and sustainable. I couldn't be happier with it. Let's hope they add Fairphone Moments to /e/OS soon!

HI, I'VE BEEN TRYING TO GET IN TOUCH ABOUT RETURNING THE SHIPMENT FOR A WEEK, AND NO ONE'S ANSWERING. PLEASE SEND ME THE RETURN CODE AS SOON AS POSSIBLE.

The phone is incredible. Very high quality and good enough CPU. Also /e/OS is super - every apps (including banking) are working perfectly.

/e/OS does not worth the extra 50€ it cost nor anything, should be a choice (to not be taken), and FairPhone should not be shipped with it. It's a pity to ship a phone with such software. The hardware and repairability are great, and the Stock Android experience seems good as well, but in my experience /e/OS is a worsened Android LineageOS Rom. I will point out the good: - The camera. You can custom every aspect of the shoot, ISO, exposition, focus, dgn file compatible... Very impressive to have only 2 sensors. - Privacy monitor: With anti-trackers, GPS Fake geolocation, and IP Hide through TOR network. You can select which apps use which function toggling them on-off. Now the bad /e/OS points, some a deal breaker to me: - Privacy monitor has no system-wide add-block installed. - Default launcher created to be replaced, ultra limited (no icon move-around, no app drawer, no widgets...). - Default Mail app not opening after being configured, based on FOSS K9-Mail which DOES work. It seems in fact like it has an old version of K9, (as I see in the interface) so: - It could be guessed that all FOSS-based apps it has (DAVx5, Open Tasks, music app..) are outdated versions of their counter F-droid available versions. - AppLounge wont let you add or see which repositories are configured, and there is no way to differentiate where are you downloading an app from. I downloaded VLC... from F-droid or Play Store? - And some Play Store apps wont open at all, in a brand new non rooted device with blocked bootloader, and privacy monitor disabled for those apps. - Account manager is DAVx5 based. It has an error where org.Tasks can't be configured as default Task sync app, as it always defaults to Open Tasks (installed by default, not uninstallable). - You know the cool yellow physical switch that FairPhone 6 introduces? On /e/OS it only disables/enables microphone and camera access. No more configuration. And it does not override settings configuration. If the switch is on "disable" position, you can still enable whatever through settings. - This is one among a lot of difference between "stock" Android with Google and /e/OS. - Stock software updates are not paired with /e/OS updates, so I would expect /e/OS to not be able to keep up with new functions developed by the stock FairPhone counterpart. So /e/OS to me is more like a broken "LineageOS". You can have stock Android OS, install F-Droid/Neo Store and Aura Store and have the FOSS part of it. And root it, remove/disable Google apps, install some Magisk Modules, and have almost all the privacy part.

I purchased the green phone and love the colour. I use Curve pay which is OK but temperamental and can take up to 30 seconds before payment goes through which is a pain. The phone is quick and smooth. Both cameras are good. I would have liked the fingerprint sensor to be slightly raised or possibly in a different location because sometimes I want to see the notifications on the lock screen but as soon as your thumb goes over the sensor it unlocks. I really don't like the colour of the moments button! Why Yellow? Looks cheap and nasty. Can't seem to use Chat GPT or the National Lottery app here in the UK but all others I have downloaded work fine including NHS app and banking apps. I'm transitioning to murena email but you can use syncing apps for ios or Yahoo email if you wish. 4/5 because of the yellow button!

I really like the quality of the phone. The user interface of the e/OS is also great. But I think Fairphone/Murena have misinformed me about Fairphone Moments. It is a hyped feature - but it does not work as promised on e/OS. I'm very disappointed about that. Murena's version of Moments is totally downgraded and cannot be changed. In Denmark we use MobilePay a lot - it turns out that this app does not work with e/OS - so for that reason I cannot use this Murena e/OS phone and cannot recommend it to anyone in Denmark. This issue could probably be solved if the Fairphone browser could be uninstalled/deleted from the phone - or Fairphone, please talk to Vipps MobilePay to solve this so that this app also works with Murena e/OS - that is a must.

Ihave not used the phone. As a telepbone it worked immediately. But migrating apps was too complicatded for a simple guy like me. So i returned it.

The whole premise is that the phone has been fairly produced and is open, this definitely appears to be the case. I am perfectly happy to pay a bit more for less exploitation in the world. The issues I have is mostly to do with the button placement. they are right in the middle of the phone, which is the most balanced place to pick up a phone. So I keep on pressing buttons when I pick up or put down the phone. The software is interesting, FP not only released the source for bootstrapping the SoC on the day of release but submitted it for upstreaming in the Linux kernel. It has gome through a few rounds of reviews already, which is great progress. Their software does feel incomplete and rushed, and is getting multiple fixes rolled out with each release (of which I already received 2 updates in the last week). It's a good sign that it will all get sorted out "soon". There are a few compromises (such as the no display out on the USBC) and the audio is noticeably worse than some other phones in a similar class. So far the battery life has been phenomenally fantastic. I have been getting well over their promise of 2-day battery life, and that is with me poking the phone more than regular.

Loving the new phone. The battery is amazing, one charging lasts me over 3 days. I'm really enjoying the e/OS by Murena. Phone itself is sturdy and nice to use.

Unfortunately the e/OS version did not work smoothly with apps in Denmark as you cannot install MitID or MobilePay and thus also not possible to install webbank or do shopping online or use public transport as this also require MitId validation.

So far the experience has been very positive. The after-sales service responds kindly and efficiently to requests. With regard to the mobile phone, it really is a great product, representative of what you're looking for when you buy it - an ethical, sustainable purchase that fulfils its function. With regard to the e/os operating system, it takes some time getting used to, but the change is worth it - for the high level of data protection, for being developed in Europe, for being constantly updated and for proving that it is possible to have alternatives to google's android and apple's iOS. Give an opportunity.

The phone is pretty and sturdy and reparable. The software and the information about features need some work. The camera app does not allow me to zoom in. The website (and even in the booklet in the package) there are plentiful references to Fairphone Moments (by a flick of the physical switch), one of the reasons I decided to buy the phone. Unfortunately, the eos software does not support this functionality. This was only mentioned somewhere in the FAQ. That could have been made clearer when the lime green switch implies/suggests otherwise.

Great hardware, and the user experience is pretty good once you learn a few basics such as alternative app stores and use of a custom launcher if you don't want it to look like ios.

Ticks all the boxes for me. Ethical, modular, very capable.

It's what I expected, maybe even better because I was afraid it would be too big but it actually feels good in my hands. The only pain point for me, after a week of use, is the camera software that needs for sure some fix and updates. Camera quality is good, in line with other phoneals having the same hardware, both for photos and videos but: microphone default setting for video was basically not registering but after some tweaks now it's fine but the quality not the best, hopefully there is room for improvements; full hd @ 60fps is not the default and seem to not work properly when setting it in the app, the same ia true for slow motion that is sluggish

Solid phone and smooth operating system. Everything works fast without Google bloat.

Very nice build quality, beautiful display, amazing battery life, very quick and accurate fingerprint sensor. /e/OS is very nice, everything works as with normal android, all of my bank apps and goverment apps. Only thing i wish for is for the lime switch (which has amazing feeling btw) to be customizable and to have /e/OS version of Fairphone moments. Also the position of volume control buttons is a bit wierd and i sometimes mash vol down when locking phone and take screenshot instead, but that is my biggest problem with the phone.

Easy buying experience, although the Murena option didn’t come up automatically and I had to look for it. Easy setup. Murena has a helpful way of transferring contacts from Apple. Installing apps was quick. They all work, but the pre-installed navigation app Magic Earth (showing as Maps) crashed the system twice so I’m now using Here We Go. Perhaps the downloaded UK maps were too much? Other than that, everything is working smoothly and I’m pleased to have made the change to a more ethical and sustainable phone. Murena only allows the Moments switch to disable microphone and camera, but hopefully they’ll give it full functionality soon. Controls on the phone work well, including the nifty fingerprint sensor over the power button (sadly this will be covered if you put the phone in a case, unless you get a wallet-style flip case). I have not been able to access the extended warranty form yet, apparently there is a temporary glitch in the website.

phone stopped working after a week! Waiting for my phone to get exchanged. moments switch not working eOS. Some important email apps keep crashing on eOS, the default email program not that great either. all seems a lot lile a beta version. Phone itself was actually pretty cool and I liked that dara privacy features.

Very happy with the phone and e/OS. Less ads and better privacy! Some manual configuration had to be done, since Norwegian mobile operators does not recognise e/OS yet.

Revolut does not work, MobilePay does not, but it is European and deGoogled.

The product itself is nice, but I had purchesed the version with e/OS pre installed and when I received it, it was not the case and it was under Fairphone OS instead.